DoorDash Has a Whole New Business Consumers Should Love
DoorDash wants to take away one of your most-hated errands.
DoorDash, the popular food delivery app, is testing a new service called Package Returns that allows users to request a dasher to pick up and return packages for them. The service is free for a limited time for DashPass members and has some limitations, such as a weight limit of 30 pounds and a maximum value of $100. DoorDash’s move to expand into package returns is seen as a way to boost business, as restaurant sales have declined with the easing of pandemic restrictions.
While other delivery services like UPS and FedEx already offer package pickup, some customers may not be aware of or hesitant to use those services due to the process involved. DoorDash simplifies the process by making it easy to request a pickup through their app. Uber, which has previously explored package delivery services, offers a similar service called Uber Connect. Still, it is designed for delivering packages or food to another address within the same city.
DoorDash’s move into package returns is an example of how delivery apps are expanding their services beyond just food delivery to offer more convenience to their customers. As the pandemic subsides and people return to restaurants and retail stores, these apps must continue to innovate and find new ways to stay relevant and appeal to customers.
The article is “DoorDash Has a Whole New Business Consumers Should Love.“