More companies to focus on last-mile logistics

In 2023, companies will take a closer look at how delivery affects customer satisfaction, profits, and corporate social responsibility, a tech firm says.

November 14, 2022

More companies are focusing on the importance of last-mile delivery to their overall business, giving logistics a seat at the table in the C-suite and the boardroom, according to data from software-as-a-service (SaaS) company DispatchTrack, which recently released its list of six trends that will redefine last-mile delivery in 2023.

According to DispatchTrack, the six last-mile trends to watch in 2023 are:

• The C-suite and boardroom are taking a keen and direct interest in last-mile delivery.
• Companies will re-evaluate their delivery tech stacks with an eye toward optimization and sustainability.
• B2B customers will expect a more B2C-like experience.
• Sustainability actions are more potent than words.
• There will be a focus on perfecting the last mile with an emphasis on accuracy.
• Optimization becomes mission-critical.

The original article is “More companies to focus on last-mile logistics.”