Bakery Manages 400% Growth Using Onfleet Delivery Software
Patty’s Cakes and Desserts, a retail storefront bakery in Fullerton, California, faced a significant challenge when delivery demand quadrupled during the pandemic. The company previously used a third-party delivery service, but when the pandemic hit and the service shut down, Patty’s Cakes and Desserts was left without a delivery option.
To adapt to the new circumstances, the company turned to Onfleet, a route optimization platform that helped it manage deliveries and simplify logistics. Onfleet provided the company with tools to organize routes, drivers, and delivery tracking and notifications for customers.
The company’s co-owner, Philip Gomez, praised Onfleet for its user-friendly interface and ease of use. Even though he is not a technical expert, Gomez learned how to improve the company’s delivery operations through Onfleet’s API.
Onfleet’s delivery route planner software has been instrumental in helping Patty’s Cakes and Desserts manage the surge in delivery demand, organizing routes and drivers for efficient delivery start times. The software has also provided the company with a visual representation of the deliveries, making it possible to put ways together most efficiently.
The result has been a significant increase in efficiency, with the company managing a steady 400% increase in delivery demand two years after the pandemic began. The company has maintained this delivery volume level thanks to the tools provided by Onfleet.
In addition to helping the company handle the surge in demand, Onfleet has also provided delivery tracking and notifications to customers. This has been particularly useful for customers who order from out of state, as they can track their orders and know exactly when to expect them. Hotel concierges have also been impressed with the tracking and delivery notifications, making it easier for them to follow up on delivery arrival times for hotel guests.
Finally, Onfleet has also helped Patty’s Cakes and Desserts engage employees more effectively. With Onfleet’s tools, employees can better see the big picture and understand the importance of completing deliveries respectfully. This has enabled them to contribute to the company’s success and handle the surge in delivery demand.
The article is “Case Study: Bakery Manages 400% Growth Using Onfleet Delivery Software.“