How to Choose Between a Cloud-Based POS and a Legacy POS
If you’re in the market for a restaurant POS system, you’ll be faced with deciding between a cloud-based POS or a legacy system. Purchasing a restaurant POS system is a considerable investment that should not be made without extensive research of all available options. Understanding the differences between cloud-based and legacy POS is the best place to start.
What is a cloud-based POS?
A cloud-based POS, also referred to as a Software-as-a-Service (SaaS) platform or web-based POS, is a web-hosted point-of-sale solution that stores data on remote servers. This data is accessible wherever there’s wifi because the cloud is everywhere — you access the cloud every time you log in to Facebook, Gmail, or your online banking application. You can change a menu item from your living room couch for a POS.
A Legacy POS, known as “on-premise” or “traditional” POS, stores data on local servers and runs on a closed internal network. An example of on-premise software would be family photos saved on the desktop of your home computer — not accessible via the internet anywhere else.
Here’s a side-by-side comparison of how cloud-based and legacy POS stack up when evaluating cost, hardware options, data storage, maintenance, and other vital characteristics.
| Legacy POS | Cloud-Based POS | |
| Cost* | $30,000 – $50,000 / year | $600 – $10,000 / year |
| Payments | Upfront license fee + monthly maintenance fees | Monthly payments |
| Software | Installed on-premise by a technician | Hosted online |
| Hardware | Bulky stationary terminals | Mobile and stationary tablets |
| Data Storage | Computer in the back office of the restaurant | Remote cloud access |
| Maintenance | On-location for the majority of issues | 95% of support calls do not have to be onsite |
| Limitations | Data access, systems integration, stationary hardware, high cost, low flexibility | Internet reliance in some systems** |
*Costs vary based on individual needs and requirements.
**, Unlike other cloud-based POS systems, Toast supports a fully functional offline mode.
Now that you see the differences let’s dig into the benefits of choosing a cloud-based POS as your restaurant POS system.
Why restaurateurs choose cloud-based POS over legacy POS
What are the advantages of switching from a legacy to a new cloud-based POS? Greater flexibility, cleaner data, and frictionless guest experiences top the list.
But how does a cloud-based system help a restaurant scale? Do the benefits outweigh the pain of the switch? If you decide to go ahead, what features make the most impact?
Here’s what real restaurateurs had to say about why they chose to switch from a legacy POS to a cloud-based POS system.
1. Cloud-based POS Systems can scale as your business does
For Massimo Mallozzi, vice president of IT at Paris Baguette, scalability and the ability to move quickly with new technology is the most critical aspect of a cloud-based POS. Massimo says
“We’re in a position now where we’re looking at aggressive growth mode — scaled to 1,000 units in the US in the next ten years. When I look at, ‘How do we do that?’ we need to get to a place we’re leveraging technology solutions that allow us to scale at that pace quickly and that allows us to use mobility.”
The restaurant POS system you choose should not only be able to keep pace with your restaurant’s daily operations but also handle the volume increases that occur as your restaurant business grows.
Investing in a full-featured cloud-based POS system will give you access to features – like a restaurant CRM solution, guest feedback, reporting & analytics, and payroll – that four or five vendors would typically serve. Should there be a solution vital to the success of your restaurant that isn’t available as a feature of the POS system, the cloud-based POS you choose should offer the ability to integrate these tech solutions – like an inventory management platform or a scheduling platform – directly into your POS.
The best restaurant POS system will:
- Encompass solutions to your restaurant’s needs and challenges in an all-in-one answer.
- Be straightforward and fast to set up.
- Keep your business moving forward.
2. Cloud-based POS systems are cost-efficient
Cloud-based POS systems are significantly less expensive and require fewer upfront costs than their legacy counterparts. Why is this? Cloud-based POS costs are usually lower because:
- Installation is less complex.
- Maintenance is performed remotely.
- There are more affordable hardware options available.
Back-office servers to store legacy data can run as high as $50,000, and that cost is eliminated when data is stored in the cloud. Additionally, SaaS POS systems are subscription-based “pay as you go” with no long-term contracts.
The best restaurant POS system will:
- Be competitively priced.
- Offer ongoing updates so you’re not constantly repurchasing hardware.
3. Cloud-based POS systems are easy to update
Legacy POS systems often require laborious and time-consuming software updates. In contrast, cloud-based POS systems can be updated anywhere there’s the internet, with no additional cost or excess time spent.
Jon Hartis, the CTO of Reach Restaurant Group, once worked for a restaurant brand where he had three people managing 450 restaurant sites in ten different countries. With local partners in those countries, his restaurants needed quick and easy POS availability to make changes and updates remotely. Without a cloud-based POS system, pushing updates live is much more difficult.
Now, with a cloud-based system, “within five seconds, I’ve already updated every tablet and terminal in a restaurant,” Jon said.
This means that all locations will be on the same version of the POS for chains, streamlining and simplifying processes for all. Updates, menu changes, price adjustments, and more can be changed anywhere — allowing your restaurant to be as efficient as possible.
The best restaurant POS system will:
- Allow for remote management/access.
- It does not require additional investments to manage and maintain.
4. Cloud-based POS hardware is intuitive and modern
Mobile technology has revolutionized worldwide commerce, and the food service industry is no exception. Mobile POS systems allow restaurants and nightclubs to modernize their service. Unlike legacy solutions, cloud-based POS systems can support handheld devices that send orders to the kitchen or bar while storing customer information in the cloud. With mobile tableside ordering, some restaurants have seen table turn times improve by 15% because servers spend more time with guests and less time entering orders and modifications on a terminal.
Paul Zarmati, the Director of IT at Bareburger, says using handhelds has improved turn time and delighted their guests.
“It makes the servers seem like magicians! When they take the drink and food order simultaneously, the guests’ drinks sometimes show up while the server is still standing there. It helps us with table turns, but it’s also a cool experience for the guest.”
The best restaurant POS system will:
- Offer a painless adoption curve, requiring less training time for staff.
- Be easy to use and understand.
- Offer handheld options that give your servers more time with their tables.
5. Cloud-based POS systems provide access to clean, actionable data
A cloud-based platform means you can check data wherever and whenever. Restaurants are increasingly data-driven because restaurant POS data can track everything from your customer relationships, financial reporting, and current food supplies, according to the 2019 Toast Restaurant Success Report. Access to real-time data informs all the daily critical decisions you make at your restaurant.
Additionally, real-time data access allows you to streamline your marketing and improve your guest experience. The best cloud-based systems build and store CRM data, allowing your restaurant to target specific groups and guests through your marketing programs.
Michael Verdesa, CIO of Focus Brands, said: “It gives you the full view of the customer.”
Focus Brands, a developer of food service brands, also uses data to zero in on business areas that could use extra attention or engagement. Michael explained that different franchises in the Focus Brands group would sometimes host and compete with each other in sales contests on high-volume days. Programs like this boost revenue, of course, but they also create healthy competition and build camaraderie among employees within the agency’s “brand universe.”
The best restaurant POS system will:
- Give you access to data in real time.
- Help you make decisions and adjust your plans on the fly.
- Provide a complete view of your customer.
6. Cloud-based POS systems allow for seamless restaurant management
A cloud-based system affords restaurant owners, operators, and managers more time to interact with guests because they spend less time in the back office.
Jon Hartis summed up this benefit, saying.
“Our managers can service the whole restaurant anywhere by just pulling out the handheld. That could be reporting. That could be sales. That could be a product mix. That could be comps or discounts. It’s pretty powerful.”
The best restaurant POS system will:
- Free you from the back office, allowing you to be more present in the front of the house.
7. Cloud-based POS systems enhance the guest experience
Cloud-based POS systems allow for faster, easier, more seamless guest experiences. Guests can pay their checks more quickly and easily, ensuring a more positive experience. And, of course, faster frictionless checkouts mean you can turn tables faster.
Massimo Malozzi shared how Paris Baguette uses its cloud-based POS right at the table:
“We started doing table touches in a fast-casual. We walk around and say, ‘Hey. Do you want me to warm up that coffee for you? By the way, do you want something sweet? Do you want a cookie or something?’ If they say yes, we ring them up right at the table. Again, we would have never thought of something like that in our concept that we’re testing out now, so it gives us some innovation of how we use the technology.”
Moreover, any gripes of unhappy customers can be addressed immediately — before a customer leaves the restaurant. The best POS systems allow guests to leave simple, immediate feedback(like a thumbs up or thumbs down) at checkout. Jon Hartis notes that for his group, feedback is essential:
“Every one of our managers and hosts gets a text that identifies this guest has left a negative review. They’re at this table. This was their server. This was the amount of their check. Having that information at your fingertips to provide a guest recovery before they even leave your door is pretty powerful to us.”