Özgür Özkök
Customer experience encompasses the overall impression and interaction a customer has with a brand, product, or service throughout their journey, including pre-purchase, purchase, and post-purchase stages, with a focus on providing positive, seamless, and satisfying interactions to build customer loyalty and satisfaction.
Müşteri odaklılık, şirketlerin büyümesini hızlandıran, kârlılığı artıran ve sadık müşteri tabanını oluşturan önemli bir stratejidir. Şirketler, müşterilerini işlerinin merkezine koyduklarında, daha iyi ilişkiler kurar ve daha özel teklifler sunarlar. Bu, müşteri memnuniyetini artırmanın yanı sıra, tavsiyeleri ve müşteri bağlılığını da güçlendirir. Müşteri Odaklılık Neden Önemli? McKinsey’e göre, müşteri deneyimini ortalama […]
Uber Eats has launched an innovative multi-store ordering feature, allowing customers to order from two different restaurants or stores in a single transaction. This new feature is a significant step forward in the food delivery industry, offering greater convenience and flexibility to users. Key Highlights of the New Feature: Uber […]
Falling into unproductive habits is accessible in the modern, fast-paced world, but recognizing and changing these behaviors is crucial for enhancing productivity. The article from New Trader U outlines ten everyday unproductive habits that can hinder performance and provides strategies to overcome them. 10 Unproductive Habits and How to Overcome […]
DoorDash has launched a new feature, “Drinks with DoubleDash,” allowing customers to order food from one location and drinks from another in a single order without additional delivery fees or order minimums. This feature builds upon DoorDash’s existing DoubleDash service, which enables shopping across multiple stores and categories in one […]
However, the success of these services is not solely based on speed and convenience. Customers also value a positive emotional experience when it comes to food delivery. A recent study by McKinsey found that customers who had a joyous passionate affair with a delivery service were willing to pay up […]
As some restaurants consider shutting down due to staffing shortages, the social experience of going out to eat may become harder to come by. Despite fears of a slowing economy driven by rising inflation and interest rates, the War for Talent still rages in the U.S. There are more than […]